Effective Date: 11/10/25
At chocolatesworld.shop, we want you to be completely satisfied with your purchase. If you are not happy with your shoes, please review our Refunds & Exchanges Policy below.
1. Eligibility for Returns
You may request a return or exchange if:
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The request is made within [7 / 10 / 14] days of receiving the product
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The shoes are unused, unworn, and in original condition
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The product includes original packaging, tags, and accessories
Returns will not be accepted for:
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Used or damaged shoes
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Products returned after the return window
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Sale or discounted items (unless defective)
2. Exchange Policy
We offer exchanges for:
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Size issues
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Color or style (subject to availability)
If the requested item is unavailable, you may choose a refund or store credit.
3. Refund Policy
Once we receive and inspect the returned product:
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Approved refunds will be processed within [5–10] business days
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Refunds will be issued to the original payment method
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Shipping charges are non-refundable (unless the product was defective or incorrect)
4. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product:
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Contact us within 48 hours of delivery
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Provide clear photos of the issue
We will arrange a replacement or full refund at no extra cost.
5. Return Shipping
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Customers are responsible for return shipping costs unless the return is due to our error
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We recommend using a trackable shipping service
6. How to Request a Return or Exchange
To start a return or exchange, please contact us with:
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Order number
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Reason for return or exchange
Email: info@chocolatesworld.shop
7. Cancellation Policy
Orders can be canceled within [24 hours] of placing the order, provided the order has not yet been shipped.
8. Policy Updates
We reserve the right to update this policy at any time. Changes will be posted on this page.